Take-Back: Make it Count

Collection is an important step toward achieving a Circular Economy. This step demands thoughtful consideration not only to what is being collected but how it’s being accomplished. With the right tools and strategies in place, this step can help grow your market share and protect your brand while accomplishing your sustainability goals.

The experts at Close the Loop examine the efficiency and security of every step of your take-back program with the same degree of scrutiny you would apply to your own supply chain. Applying business intelligence tools and closely managing warranty returns and recalls are some of the ways Close the Loop has helped customers grow their brands and uncover new business drivers.

Working with Close the Loop, customers benefit from years of experience running product take-back and end-of-life collections across the globe, a deep expertise in sustainability requirements and a steadfast commitment to zero waste to landfill.

Close the Loop Take-Back Programs address:

  • Total View applying sustainability practices throughout the collection stream, minimizing freight and simplifying reverse logistics.
  • Participation Drivers strategies for engaging end-users in your take-back program
  • Customization personalized attention and tailored programs to fit your goals and your audiences
  • Assurance safe and secure destruction, protects your brand and ensures you meet local government and corporate requirements
  • Brand Stewardship tracking collection of your branded consumables from end-users globally
  • Customer Insights tools for uncovering valuable product insights related to customer returns
  • Guidance assistance in achieving EPEAT Gold Standard criteria for print consumables and others

Making a Difference

A customer approached Close the Loop to redesign their take-back program. They were experiencing problems with their shipper and also wanted to use this program as a sales driver and differentiator.

Close the Loop designed a return method which satisfied their shipper’s requirements and helped make the reverse logistics as efficient as possible. As a result, end users were returning more in one container and keeping it within the shipper’s guidelines.

By changing their take-back program, the customer was able to increase their returns by over double. This program is now a pillar in their marketing and is used by all employees during the sales process.

Business Intelligence: Uncovering Value


What many companies tend to overlook is how much can be learned from a product during its end-of-life stage. Close the Loop recognizes every product tells a story regardless of whether it was returned for warranty, recall or if it simply exhausted its usefulness. The Close the Loop proprietary Business Intelligence (BI) software solution is designed specifically for capturing meaningful data throughout the end-of-life product journey from collection through recovery.

While pre-market research is important, that information is often based on projections of how a company believes a consumer will use or interact with its product. Using Close the Loop’s robust Business Intelligence (BI) solution helps uncover insights about how end-users are really using the product. By evaluating the wear and tear, the consumer’s region of origin, circumstances relating to collection, and the complexity of the recovery process, Close the Loop software and data analysts can uncover valuable insights and deliver them in a way that is actionable for product design, marketing and sales teams and other decision makers.

Close the Loop customers that use the BI software solutions discover new insights about materials that have helped inform cost efficiencies and sustainability for future products. Information relating to the condition of the product at the time of processing has influenced Close the Loop customers to successfully improve product designs – and design new ones – to better match how consumers truly interact with the product.

With built-in traceability embedded into Close the Loop’s collection, logistics, processing and recovery services, reporting is dramatically streamlined and easily converted to meet Corporate and Government Departments organizational requirements regarding environmental and sustainable credentials. For corporate and government users, Close the Loop provides detailed information designed to enhance ‘Triple Bottom Line’ and ‘Waste Reduction and Purchasing Policy’ reporting.

The Close the Loop proprietary BI software also helps:

  • Identify and monitor pirated product replications in-market
  • Ensure quality assurance
  • Confirm contractual obligations
  • Verify sustainability practices

With built-in traceability embedded into Close the Loop’s collection, logistics, processing and recovery services, reporting is dramatically streamlined and easily converted to meet Corporate and Government Departments organizational requirements regarding environmental and sustainable credentials. For corporate and government users, Close the Loop provides detailed information designed to enhance ‘Triple Bottom Line’ and ‘Waste Reduction and Purchasing Policy’ reporting.

Logistics: Navigating the World

Close the Loop knows how expensive logistics can be – with every move a product takes, more and more costs are added into the process. A global footprint is critical to an effective and cost-efficient logistics service. Close the Loop’s footprint extends far beyond its 5 global operation centers and is rich with international experience – experience successfully moving millions of products, sustainability, securely and cost-efficiently in and out of hundreds of regions and countries.

Close the Loop’s more than 15 years of experience working with global companies translates to invaluable geographical insights, vast knowledge of customs, deep understanding of regulations and a robust network of sustainability-minded, cost-effective transportation partners on-the-ground in nearly every region of the world. Close the Loop earned this expertise over time. There simply are no short cuts for experience or in building lasting trust with customers or partners.

Close the Loop offers support for programs that ship single unit parcels to programs shipping full truck loads. CtL understands how to make your shipping costs as efficient as possible – not only does it save you money shipping more than one unit in a parcel, it is also better for the environment. CtL will direct you down the right path to not let reverse logistics costs overtake the return program.

No matter where product is located in the world, how many other vendors are involved or what step in the end-of-life journey, Close the Loop is always ready and able to implement the reverse logistics services needed to safely, securely and cost-efficiently move products and materials from point A to point B.

Making a Difference

Close the Loop has successfully designed one of the largest take back programs in Australia. CtL’s system has over 30,000 collection points. Multiple vendors are able to take advantage of this program and have multiple units and brands return in one parcel.

Because of this management, companies get the best shipping rates possible and keep their reverse logistics rates lower than running a program on their own.

Consulting: Charting the Path to Your Goals


Experience matters when it comes to planning a new sustainability program or expanding an existing one. Close the Loop provides a range of consulting services to help customers improve sustainability, uncover value in return programs, ensure security, streamline efficiencies, verify documentation and reporting, reduce costs and inform decisions.

Consulting services are available to any company, regardless of whether or not Close the Loop manages any other aspect of that company’s product end-of-life services. Consultants can help audit existing services, assess processes and material choices, design or expand programs to achieve sustainability goals or build out an existing sustainability effort to raise the bar for a company.

Close the Loop’s 360 degree sustainability consulting services can outline not only how to recover a product, but will also ensure appropriate reporting to key stakeholders along the way including those in government agencies, company shareholders and Boards of Directors. From design for product end-of-life to secure recovery, Close the Loop is able to support all aspects of new or established sustainability programs.

Here are more ways Close the Loop works with customers:

  • Designing take back programs
  • Designing recycling equipment or processes
  • Setting sustainability goals and managing annual reporting and achievements
  • Acting as a sustainability department
  • Ensuring government regulations and procurement regulations are fulfilled
  • Identifying collection requirements
  • Building comprehensive data analytics
  • Developing resource recovery processes
  • Identifying reuse opportunities
  • Designing for Environment
  • Using Post-Consumer Recylate (PCR) materials in new products

Recovery: Recycling, Reuse or R&D

At the heart of any sustainability program is the moment of truth – the point where product is sorted, de-trashed and broken down into parts then those parts are assigned a next stage of life in a Circular Economy. This is the recovery step of the process and this is where Close the Loop really shines.

Using proprietary technologies and processes, Close the Loop recovery processes effectively reduce the size of product and separate materials to a new useable form all the while ensuring the security of the product and its core elements. For customers using the Business Intelligence services, this step in the process also offers the greatest insights into the condition, usage and wear of a product. Throughout the recovery process, Close the Loop applies a proprietary warehouse management process covering logistics, compliance, maintenance, inventory, production and automated reporting.

Close the Loop holds steadfast to its commitment to help its customers add value to product stewardship and sustainability programs, while guaranteeing zero-waste to landfill. Therefore, as landfill is not an option, the recovery process leads to one of these three paths:

Reuse

  • In a reuse scenario, Close the Loop is able to retrieve quality raw materials during the recovery process, clean, disassemble or repackage them and return them to the manufacturer.

Recycle

  • Close the Loop offers recycling services around the world. As with any recycling program, the goal is to successfully flow materials back into the commodities market – delivering on sustainability goals, off-setting costs and contributing to a Circular Economy.  With patented processes to handle highly-combustible dust, Close the Loop has designed equipment to safely handle difficult-to-recycle material in a sustainable way. Through innovation, all recycling efforts are developed to optimize material recovery. Close the Loop’s recovery efforts involve continuous engineering improvements in both equipment and process.

R&D

  • Every so often, the product recovery process creates an output of challenging materials that lack a clear path for reuse or recycling. This is another area where Close the Loop shines. The R&D services team works with customers to solve for difficult material through innovation.Close the Loop has a successful track record of taking materials that some may deem hard to recycle, being creative and uncovering a new life for the materials in a way that is environmentally friendly, cost effective to the customer while maintaining zero waste to landfill.

Close the Loop has a successful track record of taking materials that some may deem hard to recycle, being creative and uncovering a new life for the materials in a way that is environmentally friendly, cost effective to the customer while maintaining zero waste to landfill.

Additional Services

Through product return programs, companies may have a different disposition for their products other than recycle. Close the Loop is able to offer additional services for the products that are received through our doors. CtL knows how expensive logistics can be – with every move a product takes more and more costs are added onto the process. Multiple vendors in a process can be very expensive for companies and CtL can help with that problem.

By CtL being able to do other steps to the return process, value can be brought back to the original company. CtL is able to quality check, clean, disassemble or re-package products to help in their downstream processes. This allows product that still have value to be re-used back into the supply chain! Close the Loop has proven to be a Tier 1 supplier into a major company’s supply chain. All by taking product that is received and being able to provide further services to that customer.